Terms of Trade

We will refund or exchange purchased products under the following conditions:

We will refund faulty or damaged goods, unless the damage is caused by the customer.
Goods must be returned within 14 days of receipt.
Used personal care products and used food products are non-returnable and non-refundable.
Courier and delivery costs are non-refundable for all exchanges except in the case of damaged goods.
All goods to be exchanged must be returned as new – unopened, unused, and in resalable condition.
We will provide free courier delivery for product return if your return is due to our error, such as damaged or faulty or incorrect items. In other cases, a return courier fee will apply.
Once your returned product has been received, a credit or refund will be issued to you within 30 days and a confirmation email will be sent. Refunds will be issued in the original form of payment or by cheque or bank transfer.

Non-Returnable and Non-Refundable Products:

Lost or improperly delivered products due to incorrect addresses and/or postcodes given by the customer.
Any error in the input of delivery address is the responsibility of the customer.

Stock Unavailable:

If you order a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and/or phone with 24-48 hours (on working days) to advise you of the situation and the options available to you.
When you would like to purchase a product which is shown on the web page to be out of stock, you may email us and we will contact you once the product becomes available again.

See also: Security & Legal Policies