Terms of Trade
Returns and Exchanges
We will refund or exchange purchased products under the following conditions:
- We will refund faulty or damaged goods, unless the damage is caused by the customer.
- Goods must be returned within 14 days of receipt.
- Used personal care products and used food products are non-returnable and non-refundable.
- Courier and delivery costs are non-refundable for all exchanges except in the case of damaged goods.
- All goods to be exchanged must be returned as new – unopened, unused, and in resalable condition.
- We will provide free courier delivery for product return if your return is due to our error, such as damaged or faulty or incorrect items. In other cases, a return courier fee will apply.
- Once your returned product has been received, a credit or refund will be issued to you within 30 days and a confirmation email will be sent. Refunds will be issued in the original form of payment or by cheque or bank transfer.
Non-Returnable and Non-Refundable Products:
- Lost or improperly delivered products due to incorrect addresses and/or postcodes given by the customer.
- Any error in the input of delivery address is the responsibility of the customer.
- If you order a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and/or phone with 24-48 hours (on working days) to advise you of the situation and the options available to you.
- When you would like to purchase a product which is shown on the web page to be out of stock, you may email us and we will contact you once the product becomes available again.
See also: Security & Legal Policies